INTENSIVE  CASE MANAGER (ECS)

The Intensive Case Manager works with a small number of clients in the Expanded Community Service program at Transitional Resources. The goal is to provide consumers with serious and persistent behavioral health issues, referred from Western State Hospital, a higher quality of life with decreased dependence on inpatient and institutional care.  This is accomplished through a collaborative process with clients, other agency team members, external providers and natural supports in helping consumers acquire and maintain living situations that are as independent as possible.  The Intensive Case Manager provides daily individual services to the ECS clients with a focus on fostering independence and a high quality of life.

RESPONSIBILITIES

• Develops and implements individualized treatment plans in collabration with the client. Assists a small caseload of consumers (up to 10) to develop the skills needed to successfully live as independently in the community as he or she is able.
• Using an assertive community treatment model, does outreach to consumers, monitoring medications and encourages reluctant consumers to comply with medication regimens and engage in services. Educates consumers regarding the role and use of medications.
• Develops healthy and effective working relationships with clients; their significant others; staff at TR, Western State Hospital, and other community agencies. Has appropriate boundaries with clients and their families.
• Spends at least fifty percent of their time in face-to-face services with clients, motivating, teaching and assisting consumers in devloping effective coping skills, self-care skills, practical living skills, and social skills. Coordinates with social service network, family and other support resources.
• Proactively plans, addresses and coordinates consumers’ health care needs and substance use issues. Schedules and attends medical & substance use appointments.  Coordinates with medical & substance use providers to ensure positive health status and follow-up on treatment recommendations.  Follow-ups with client to work on healthy lifestyle choices to ensure positive health status and decrease in drug and alcohol use.  Take vitals as recommended by Primary Care Provider.
• Utilizes technique such as Motivational Interviewing, Harm Reduction, Trauma Informed Care principles, cognitive Behavioral Therapy for psychosis, and other evidence-based practices to move the client towards readiness to engage in services, medication compliance, etc.
• Advocates for the client with community, family, providers, landlords, etc.
• Effectively intervenes in consumer crises, including consulting with agency staff, or Designated Crisis Responders, police and hospital staff regarding potentially dangerous or problematic situations. Assists with hospitalization or alternatives.
• Motivates and assists clients to pursue an appropriate mix of meaningful adult activities, such as work, social or educational activities.
• Ensures that clients meet their appointments, accompanying them to appointments if needed.
• Carries a caseload of up to ten clients, including maintaining responsibility for high quality, professional records of consumer progress completed in a timely manner.

• Performs intakes, including close coordination with Western State Hospital, in accordance with their educational degree. Staff who meet criteria as a Mental Health Professional in WA state develop diagnostic evaluations and full assessments.
• Enter service data, provides data for program evaluation, and maintains high quality clinical files within Credible, our Electronic Health Record.
• Maintains confidentiality of client information in accordance with regulations and agency standards.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS

• Maintains positive and professional relationships with all co-workers and supervisory staff.
• Solicits and provides case consultation and coordination as needed.
• Presents a positive professional image of the agency to referral sources, hospital and County staff, and other service providers.

MINIMUM QUALIFICATIONS

B.A.. in Human Services plus two years treatment experience with adults with serious and persistent behavioral health issues. Other residential or vocational experience may substitute.  The position requires state counselor registration, a valid driver’s license, an automobile, first aide/CPR training, HIV related training, negative 2-step TB test, criminal background inquiry, and fingerprint ID.  The employees driving record must be acceptable in order to drive the Agency’s vehicles and transport clients.  The employee’s personal automobile insurance must be at the business coverage level required in the agency’s Personnel Policies (100,000 bodily inury per person, $300,000 accident, $50,000 property damage).  The agency reimburses agency related travel at the standard rate set by the federal government to help cover the cost of insurance, fuel, and wear on the automobile.

BENEFITS

Benefits include 22 paid leave days per year of service and 9 paid holidays, each pro-rated per fte; agency paid medical and dental insurance; long term disability insurance; and voluntary participation in the Agency sponsored AFLAC cafeteria plan, 403(b) retirement plan, and Flexible Spending Account (FSA) after one year of service.

HOURS

Four ten-hour day shift hours to include one weekend day.

SUPERVISED BY

Chief of Clinical Services

TO APPLY – local candidates only, please.

Submit cover letter and resume to Julie Watkins, Chief of Clinical Services, juliew@transitionalresources.org.

EOE

Residential Counselor

The Residential Counselor’s goal is to provide consumers with serious and persistent mental illness a higher quality of life in a safe and therapeutic environment. The Residential Counselor will be expected to work with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

RESPONSIBILITIES:

1)  Develops and implements individualized treatment plans to assist consumers to develop the skills needed to successfully live and work more independently in the community.

2)  Precisely monitors and documents consumer medications during each shift and takes action to encourage reluctant consumers to comply with medication regimens.  Educates consumers regarding the role and use of medications.

3)  Develops therapeutic and effective working relationships with consumers, while maintaining professional boundaries.

4)  Spends a majority of time in the house milieu, motivating, teaching and assisting consumers in self-care, practical living, leisure, and interpersonal skills, as appropriate.

5)  Plans for and addresses consumers’ health care needs and substance abuse issues.

6)  Effectively intervenes in consumer crisis, including consulting with agency staff, lead agency Crisis Services staff, and Designated Mental Health Professionals regarding potentially dangerous or problematic situations.

7)  Encourages and assists consumers to engage in work or other meaningful activities.

8)  Assumes a specialized responsibility role for eliciting and coordinating consumer success in some function of the running of the cooperative household, e.g. upkeep of certain rooms, management of a portion of the household budget, operation of the self-governance group, providing classes or groups.

9)  Ensures that consumers meet their appointments outside TRY House, accompanying consumers to these appointments and to access other resources when indicated.

10)  Carry an assigned caseload, including maintaining responsibility for high quality, professional records of consumer progress completed and other necessary correspondence in a timely manner.

11)  Ensures transfer planning coordinated with the array of services offered by Navos and access to supervised and supported living options in King County BHO.

12)  Based on individual strengths, assumes responsibility for coordinating treatment team efforts, e.g. in verifying record keeping, billing, or planning.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS:

1)  Contributes to cooperative working relationships with clinical team-mates and with supervisors.

2)  Solicits and provides case consultation and coordination as needed.

3)  Presents a positive professional image of the agency to referral sources and other service providers and community resources needed by agency consumers.

MINIMUM QUALIFICATIONS:

BA in Human Services plus treatment experience working with individuals with serious and persistent mental illness. Other residential or social service experience may substitute.  The position requires state agency affiliated counselor registration, home care aide certification, first aid/CPR training, HIV related training, 2-step TB test, criminal background and fingerprint ID, valid driver’s license, an acceptable driving record in order to drive Agency vehicles.

PREFERRED QUALIFICATIONS:

Two years treatment experience working with individuals with serious and persistent mental illness

COMPENSATION & BENEFITS:

$21.23 to $23.27 DOC. Benefits include 22 paid leave days and 9 paid holidays per year employer paid medical, dental and long-term disability insurance; voluntary participation in one of the Agency sponsored 403(b) retirement plans, AFLAC cafeteria and FSA plans.

HOURS:

40 hours per week, swing shifts with one weekend shift included.

Counseling staff are expected to participate in the agency’s on-call system.  On-call hours require being available by phone to be called in immediately and are reimbursed at a rate of $3.00 per hour while off-site, with an additional $100 paid if called in to work. Staff working a weekend shift receive an extra $2.50 per hour. Counseling staff are encouraged to be flexible in providing coverage for overnight, weekend, or holiday shifts, when needed.

SUPERVISED BY:

Chief of Clinical Services

TO APPLY:
Send resume and cover letter addressed to Julie Watkins, Chief of Clinical Services, at juliew@transitionalresources.org

OUTPATIENT CASE MANAGER

Transitional Resources’ (TR’s) mission is building better health, stable housing, and a community of support for people living with serious mental illness or a co-occurring disorder. Our programs provide pathways to recovery by offering a continuum of behavioral health services coupled with permanent, supportive housing or residential treatment. Transitional Resources is a small, effective agency that reduces homelessness and offers alternatives to psychiatric hospitalization. For more information about our work, please see Transitional Resources’ website at www.transitionalresources.org.

The Outpatient Case Manager’s goal is to provide services to clients with serious and persistent mental illness that will help them achieve their personal recovery goals, and increase their quality of life. The Case Manager will be expected to work with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

RESPONSIBILITIES

1)  Develops and implements individualized treatment plans in collaboration with the client, focusing on the skills needed to successfully live and work as independently in the community as the consumer is able.

2)  Educates consumers regarding the role of medication compliance in maintaining stability.

3)  Develops healthy and effective working relationships with consumers,

their significant others, agency staff, psychiatrists, and other community supports. Maintains good professional boundaries with clients and their families.

4)  Works with consumers in the community, assisting  with developing skills to achieve or sustain independence.

5)  Plans for and addresses consumers’ health care needs. Coordinates care with the agency Nurse Care Manager and with clients’ primary care providers.

Addresses substance use issues with clients within the framework of Harm Reduction. Uses Motivational Interviewing as appropriate.

6)  Effectively intervenes in client crises and assists with and facilitates hospitalization if needed.

7)  Assists consumers in developing meaningful daily activities and positive social relationships. Also assists in helping consumer pursue occupational and educational goals as desired by consumer.

8)  Conducts outreach to clients’ homes on a regular basis and as needed.  Assists with maintaining their housing, and coordinates with the Supported Housing Manager.

9.) Ensures that consumers meet their appointments, within and outside the agency; may accompany clients to appointments if needed.

10)  Carries a caseload of approximately 40 consumers; maintains responsibility for high quality, professional records and other necessary documentation and completes it in a timely manner.

11.) The Case Manager is expected to engage in face-to-face services with clients at least fifty percent of their work-time, and document those services appropriately.

12.)  Maintains quality documentation in accordance with agency, King County and WA state requirements.

13) Facilitates client intakes to services in accordance with their educational degree. Conducts full intakes and diagnosis justfication if they meet the criteria for a Mental Health Professional in WA state.

14.) Perform additional duties as assigned.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS

1)  Contributes to cooperative working relationships with co-workers, other clinical staff,  and with supervisory staff.

2)  Solicits and provides case consultation and coordination as needed.

3)  Presents a positive professional image of the agency to referral sources and other service providers and community resources needed by agency consumers.

MINIMUM QUALIFICATIONS

BA or MA in Human Services plus two years treatment experience working with individuals with serious and persistent mental illness.  Other social service experience may substitute.  The position requires agency affiliated counselor registration, a valid driver’s license, an automobile, first aide/CPR training, HIV related training, 2-step TB test, criminal background inquiry, and fingerprint ID.  The employees driving record must be acceptable in order to drive the Agency’s vehicles and transport clients.  The employee must show proof of personal automobile insurance. Transitional Resources reimburses agency related travel at the standard rate set by the federal government to help cover the cost of insurance, fuel, and wear on the automobile.

BENEFITS

Benefits include 22 paid leave days per year of service and 9 paid holidays, each pro-rated per fte; medical and dental insurance; long term disability insurance; voluntary participation in one the Agency sponsored 403(b) retirement plans and AFLAC and FSA cafeteria plans.

HOURS

Monday through Friday, days.

SUPERVISED BY

Chief of Clinical Services

TO APPLY – only local candidates only, please.

Send cover letter and resume to Julie Watkins, Chief of Clinical Services, juliew@transitionalresources.org.

EOE