INTENSIVE  CASE MANAGER

The Intensive Case Manager works with a small number of clients in the Expanded Community Service program at Transitional Resources. The goal is to provide clients with serious and persistent behavioral health issues, referred from Western State Hospital, a higher quality of life with decreased dependence on inpatient and institutional care.  This is accomplished through a collaborative process with clients, other agency team members, external providers and natural supports in helping clients acquire and maintain living situations that are as independent as possible.  The Intensive Case Manager provides daily individual services to the ECS clients with a focus on fostering independence and a high quality of life.

RESPONSIBILITIES

• Develops and implements individualized treatment plans in collaboration with the client. Assists a small caseload of clients (up to 10) to develop the skills needed to successfully live as independently in the community as they are able.
• Using an assertive community treatment model, does outreach to clients, monitoring medications and encourages reluctant clients to comply with medication regimens and engage in services. Educates clients regarding the role and use of medications.
• Develops healthy and effective working relationships with clients; their significant others; staff at TR, Western State Hospital, and other community agencies. Has appropriate boundaries with clients and their families.
• Spends at least fifty percent of their time in face-to-face services with clients, motivating, teaching and assisting clients in developing effective coping skills, self-care skills, practical living skills, and social skills. Coordinates with social service network, family and other support resources.
• Proactively plans, addresses and coordinates clients’ health care needs and substance use issues. Schedules and attends medical & substance use appointments.  Coordinates with medical & substance use providers to ensure positive health status and follow-up on treatment recommendations. Follow-ups with client to work on healthy lifestyle choices to ensure positive health status and decrease in drug and alcohol use. Take vitals as recommended by Primary Care Provider.
• Utilizes technique such as Motivational Interviewing, Harm Reduction, Trauma Informed Care principles, cognitive Behavioral Therapy for psychosis, and other evidence-based practices to move the client towards readiness to engage in services, medication compliance, etc.
• Advocates for the client with community, family, providers, landlords, etc.
• Tolerate unruly client behavior.
• Effectively intervenes in client crises, including consulting with agency staff, or Designated Crisis Responders, police and hospital staff regarding potentially dangerous or problematic situations. Assists with hospitalization or alternatives.
• Motivates and assists clients to pursue an appropriate mix of meaningful adult activities, such as work, social or educational activities.
• Ensures that clients meet their appointments, accompanying them to appointments if needed.
• Carries a caseload of up to ten clients, including maintaining responsibility for high quality, professional records of client progress completed in a timely manner.
• Performs intakes, including close coordination with Western State Hospital, in accordance with their educational degree. Staff who meet criteria as a Mental Health Professional in WA state develop diagnostic evaluations and full assessments.
• Enter service data, provides data for program evaluation, and maintains high quality clinical files within Credible, our Electronic Health Record.
• Maintains confidentiality of client information in accordance with regulations and agency standards.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS

• Maintains positive and professional relationships with all co-workers and supervisory staff.
• Solicits and provides case consultation and coordination as needed.
• Presents a positive professional image of the agency to referral sources, hospital and County staff, and other service providers.

MINIMUM QUALIFICATIONS

B.A.. in Human Services plus two years treatment experience with adults with serious and persistent behavioral health issues. Other residential or vocational experience may substitute.  The position requires state counselor registration, a valid driver’s license, an automobile, first aide/CPR training, HIV related training, negative 2-step TB test, criminal background inquiry, and fingerprint ID.  The employees driving record must be acceptable in order to drive the Agency’s vehicles and transport clients.  The employee’s personal automobile insurance must be at the business coverage level required in the agency’s Personnel Policies (100,000 bodily injury per person, $300,000 accident, $50,000 property damage).  The agency reimburses agency related travel at the standard rate set by the federal government to help cover the cost of insurance, fuel, and wear on the automobile.

COMPENSATION & BENEFITS

• $21.87 BA level to $23.97 MA level. Additional $2.50 per hour for working weekend shifts.
• Benefits include 22 paid leave days per year of service and 9 paid holidays, each pro-rated per fte; agency paid medical and dental insurance; long term disability insurance; and voluntary participation in the Agency sponsored AFLAC cafeteria plan, 403(b) retirement plan, and Flexible Spending Account (FSA) after one year of service.

HOURS

• Four ten-hour day shift hours to include one weekend day.

SUPERVISED BY

Chief of Clinical Services

TO APPLY:

Send cover letter and resume to Julie Watkins, Chief of Clinical Services, juliew@transitionalresources.org.

Residential Counselor

The Residential Counselor’s goal is to provide clients with serious and persistent mental illness a higher quality of life in a safe and therapeutic environment. The Residential Counselor will be expected to work with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

RESPONSIBILITIES

1)  Develops and implements individualized treatment plans to assist clients to develop the skills needed to successfully live and work more independently in the community.

2)  Precisely monitors and documents client medications during each shift and takes action to encourage reluctant clients to comply with medication regimens.  Educates clients regarding the role and use of medications.

3)  Develops therapeutic and effective working relationships with clients, while maintaining professional boundaries.

4)  Spends a majority of time in the house milieu, motivating, teaching and assisting clients in self-care, practical living, leisure, and interpersonal skills, as appropriate.

5)  Plans for and addresses clients’ health care needs and substance abuse issues.

6)  Effectively intervenes in client crisis, including consulting with agency staff, lead agency Crisis Services staff, and Designated Mental Health Professionals regarding potentially dangerous or problematic situations.

7)  Encourages and assists clients to engage in work or other meaningful activities.

8)  Assumes a specialized responsibility role for eliciting and coordinating client success in some function of the running of the cooperative household, e.g. upkeep of certain rooms, management of a portion of the household budget, operation of the self-governance group, providing classes or groups.

9)  Ensures that clients meet their appointments outside TRY House, accompanying clients to these appointments and to access other resources when indicated.

10)  Carry an assigned caseload, including maintaining responsibility for high quality, professional records of client progress completed and other necessary correspondence in a timely manner.

11)  Ensures transfer planning coordinated with the array of services offered by Navos and access to supervised and supported living options in King County BHO.

12) Tolerates unruly client behavior.

13)  Based on individual strengths, assumes responsibility for coordinating treatment team efforts, e.g. in verifying record keeping, billing, or planning.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS

1)  Contributes to cooperative working relationships with clinical team-mates and with supervisors.

2)  Solicits and provides case consultation and coordination as needed.

3)  Presents a positive professional image of the agency to referral sources and other service providers and community resources needed by agency clients.

MINIMUM QUALIFICATIONS

BA in Human Services plus treatment experience working with individuals with serious and persistent mental illness. Other residential or social service experience may substitute.  The position requires state agency affiliated counselor registration, home care aide certification, first aid/CPR training, HIV related training, 2-step TB test, criminal background and fingerprint ID, valid driver’s license, an acceptable driving record in order to drive Agency vehicles.

PREFERRED QUALIFICATIONS

Two years treatment experience working with individuals with serious and persistent mental illness

COMPENSATION & BENEFITS

$21.87 BA level to $23.97 MA level, non-exempt position.  Additional $2.50 per hour for weekend shifts.

Benefits include 22 paid leave days and 9 paid holidays per year employer paid medical, dental and long-term disability insurance; voluntary participation in one of the Agency sponsored 403(b) retirement plans, AFLAC cafeteria and FSA plans.

HOURS

40 hours per week, swing shifts with one weekend shift included.

Counseling staff are expected to participate in the agency’s on-call system.  On-call hours require being available by phone to be called in immediately and are reimbursed at a rate of $3.00 per hour while off-site, with an additional $100 paid if called in to work. Staff working a weekend shift receive an extra $2.50 per hour. Counseling staff are encouraged to be flexible in providing coverage for overnight, weekend, or holiday shifts, when needed.

SUPERVISED BY

Chief of Clinical Services

TO APPLY

Submit cover letter and resume to Darcell Slovek-Walker, CEO, darcellw@transitionalresources.org

Psychiatric Nurse

RESPONSIBILITIES:

1.)  Works with psychiatric prescribers in the oversight of clients’ medications.

2.)  Provides assessment of clients’ physical health needs as needed and coordinates efforts to get these needs met in the community.

3.)  Documents client medication needs and adjustments.

• Motivates and teaches clients skills in the role and use of medications.

5.)  Provides consultation to other agency staff about medications and other physical health issues.

6.)  Assists in effectively intervening in client crises, including consulting with agency staff regarding potential dangerous or problematic situations.

• Develops healthy and effective working relationships with clients and co-workers.
• Coordinates medication orders and deliveries with the pharmacy.
• Provides injections of psychiatric long-acting medications for clients.
• Tolerates unruly client behavior.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS:

1.)  Contributes to cooperative working relationships with clinical teammates and with supervisors.

2.)  Presents positive professional image of the agency to referral sources and other service providers and community resources needed by agency clients.

MINIMUM QUALIFICATIONS:

LPN or RN plus familiarity with mentally ill adults and experience coordinating health care for

adults.

COMPENSATION & BENEFITS:

DOQ, exempt position.

Benefits (pro-rated for part-time) include 22 paid leave days per year of service; 9 paid holidays; medical and dental insurance; long term disability insurance; voluntary participation in one of the agency sponsored 403(b) retirement, or FSA plans.

HOURS:

32 to 36 hours per week to be arranged with the Chief of Clinical Services.

SUPERVISED BY:

Chief of Clinical Services

TO APPLY:

Submit resume and cover letter to Julie Watkins, Chief of Clinical Services, at juliew@transitionalresources.org.

TENANT SUPPORT SPECIALIST

The Tenant Support Specialist will be responsible for the safety and security of the Rise at Yancy Street apartments and its tenants. The Rise at Yancy Street is a housing program for adults experiencing mental illness and/or chemical dependency issues who have a history of homelessness and hospitalizations or incarceration. This position will be working with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

RESPONSIBILITIES

• Interact with tenants in the general milieu of Rise at Yancy Street apartments.
• Respond to tenant issues as appropriate or as directed by the Housing Case Manager and/or Housing Supervisor and support building rules (i.e. tenant lock outs, maintenance emergencies).
• Manage building/tenant security and de-escalate situations until resolved or a Supervisor and/or Housing Case Manager can respond.
• Respond to emergencies, follow building / staff safety and emergency procedures according to Transitional Resources’ policies and call 911 when appropriate.
• Monitor visitors to the property and check-in/out tenant visitors. Ensure visitors follow building rules and policies and remove unauthorized persons within Transitional Resources’ guidelines.  Report any serious violations to Housing Case Manager and/or Housing Supervisor.
• Staff the front desk, answer phone calls, monitor security cameras.
• Document building activities, maintain log and provide Housing Case Supervisor with essential information pertinent to the safety of tenants and building operations.
• Assist in maintaining tenant files, intranet folder and keep housing resource notebook up-to-date.
• Direct clients where to find community resources (i.e. food bank location, metro bus schedules).
• Provide tenants with information and resources regarding their rights under housing law as requested.
• Open and close/secure community rooms according to established hours of operation.
• Monitor common areas and grounds.
• Set up and clean up for tenant activities.
• May be required to perform light janitorial or maintenance duties as appropriate.
• Monitor building and office supplies and restock as necessary.
• Attend scheduled agency meetings and trainings.
• Tolerate unruly client behavior.
• A working understanding of Harm Reduction and Housing First Principles.
• May be required to assume responsibilities or duties within the agency not specifically delineated in this job description.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS

• Contributes to cooperative working relationships with other Transitional Resources staff and with supervisors.
• Engage in positive interactions with tenants, colleagues and individuals in the community, which sustain a beneficial and helping relationship with tenants and the surrounding community.

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MINIMUM QUALIFICATIONS

• At least one year experience in human services, preferably working with homeless adults, the economically disadvantaged, mentally ill or chemically dependent.
• BA degree in social or behavioral science preferred.
• Tenant property management experience desirable.
• Basic understanding of homelessness and various characteristics of homeless adults.
• Pass a State criminal background check.

JOB CONDITIONS

Working conditions may include working alone, interruptions, and interactions with angry persons. This position may also require working in an environment where there may be exposure to blood, bodily fluid, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance.

BENEFITS   

Benefits include 22 paid leave days per year of service and 9 paid holidays (both pro-rated per fte); medical and dental insurance; long term disability insurance; voluntary participation in one of the Agency sponsored 403(b) retirement plans, FSA and AFLAC cafeteria plan.

HOURS

Currently hiring full-time/part-time for all shifts (day, swing & overnights).

SUPERVISED BY

Supportive Housing Supervisor

TO APPLY

Submit a cover letter and resume to Skip Waters, Supportive Housing Manager, skipw@transitionalresources.org.

HOUSING CASE MANAGER

The Housing Case Manager’s goal is to provide housing case management services to 44 tenants living at Rise at Yancy Street apartments in order to help tenants achieve housing stability. The Rise at Yancy Street is a housing program for adults experiencing mental illness and/or chemical dependency issues who have a history of homelessness and hospitalizations or incarceration.  The Housing Case Manager will be expected to work with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

RESPONSIBILITIES

• Engage tenants in services.
• Assess tenant strengths and obstacles to housing success.
• Ensure tenants’ safety is assessed and a safety plan is developed.
• Assist tenants with developing adult daily living skills (ADLS).
• Assist tenants with securing and maintaining funding sources.
• Assist tenants with locating primary care providers and assist in addressing medical health issues.
• Help tenants connect with basic resources in the community, ie: food bank, shopping, and clothing needs.
• Coordinate mental health services with mental health case managers at TR or other community mental health case managers.
• Develop a housing success plan with each tenant, record service delivery, maintain housing charts and service documentation.
• Participate in staff meetings.
• Develop group activities that will enhance the tenant’s abilities to live independently.
• Work collaboratively with The Supportive Housing Manager, Supportive Housing Supervisor and Tenant Support Specialist to help maintain safety and promote tenant success while living at Rise at Yancy Street apartments.
• Tolerate unruly client behavior.
• May be required to assume responsibilities or duties within the agency not specifically delineated in this job description.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS

• Contributes to cooperative working relationships with other agency staff and with supervisors.
• Solicits and provides case consultation and coordination as needed.
• Presents a positive professional image of the agency to community resources utilized by the tenants of Rise at Yancy Street apartments.

MINIMUM QUALIFICATIONS

• A./B.S. degree in human service field
• Ability to meet state requirements for becoming an Agency Affiliated Counselor
• Two years experience working with homeless and low-income individuals, including persons living with mental and physical illnesses or chemical dependency/addictions
• Experience working with people living with serious mental illness or co-occuring disorders is preferred
• Possess a working understanding of Harm Reduction and Housing First Principles within a Trauma Informed framework.
• Valid Washington state drivers license
• Ability to pass a state criminal background check.

JOB CONDITIONS

Working conditions may include working alone, interruptions, and interactions with angry persons. This position may also require working in an environment where there may be exposure to blood, bodily fluid, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance.

BENEFITS

Benefits include 22 paid leave days per year of service and 9 paid holidays (each pro-rated per fte); medical and dental insurance; long term disability insurance; voluntary participation in one of the Agency sponsored 403(b) retirement plans and AFLAC cafeteria plan.

HOURS

40 hours per week,  Must work one weekend day.

SUPERVISED BY

Supportive Housing Supervisor

TO APPLY

Submit a cover letter and resume to Skip Waters, Supportive Housing Manager, skipw@transitionalresources.org.

Accounting/Administrative Assistant

Responsibilities:

Accounting

• Managing deposits and paying bills for approximately 75-100 Social Security recipients enrolled in TR’s Representative Payee Program using QuickBooks.
• Preparing monthly budget sheets for each Social Security recipient in Excel.
• Training Case Managers on the agency’s Representative Payee program to ensure that clients’ financial needs are met and answering inquiries regarding account balances and program policies and procedures.
• Process Accounts Payable and Accounts Receivables for agency’s main operating account.
• Maintaining agency petty cash accounts and residential client funds.
• Assist Accounting Manager with additional duties as needed.

Administrative

• Purchasing of office supplies, equipment, and other agency items.
• Maintaining client financial files, as well as other filing duties as needed.
• Assist with agency mailings, writing thank you letters, keeping the office organized, and other administrative and clerical tasks as assigned.
• Assist management with additional duties as needed.

Relationship with Community and Co-Workers:

• Fosters and contributes to a cooperative working relationship among all staff, volunteers and students of the agency.
• Carry out directions from the Manager of Accounting.

Qualifications:

• 3 to 5 years of experience in a bookkeeping and Administrative Assistant position required.
• QuickBooks, Excel, and Word experience required.
• Ability to drive your own vehicle for agency business is required, including having a valid WDL and car insurance.
• Ability to work additional hours during key times throughout the year.
• Ability to navigate two flights of stairs.

Wages, Hours, & Benefits:

$20.10/ per hour, 30 hours per week M-F.

22 paid leave days per year and 9 paid holidays, both pro-rated per fte.; medical, dental and long-term disability insurance; voluntary participation in agency sponsored 403(b), FSA, and AFLAC programs.

This is a non-exempt position.

Supervised By:

Accounting Manager

To Apply:

Send cover letter and resume to Deb Orsillo, Director of Administration, debo@transitionalresources.org