INTENSIVE CASE MANAGER

The Intensive Case Manager works with a small number of clients in the Expanded Community Service program at Transitional Resources. He or she’s goal is to provide consumers with serious and persistent mental illness, referred from Western State Hospital, a higher quality of life with decreased dependence on inpatient and institutional care by helping them to acquire and maintain living situations that are as normal and independent as possible. Using a recovery-oriented model, the Case Manager intervenes to remove barriers which otherwise block consumers from engaging in employment and other adult roles. Local candidates only, please.

RESPONSIBILITIES:
• Develops and implements treatment plans to assist a small caseload of consumers develop the skills needed to successfully live and work as independently in the community as the consumer is able.
• Using an assertive community treatment model, does outreach to consumers, monitoring medications and encourages reluctant consumers to comply with medication regimes. Educates consumers regarding the role and use of medications.
• Develops healthy and effective working relationships with consumers; their significant others; staff at TR, Western State Hospital, and other community agencies.
• Spends a majority of time in the community, motivating, teaching and assisting consumers in self-care skills, practical living skills, structured day activities, leisure skills, interpersonal skills, vocational preparation, placement referral and on-the-job support within the settings natural to those tasks. Accesses social service network, family and other support resources.
• Plans for and addresses consumers’ health care needs and substance abuse issues.
• Effectively intervenes in consumer crises, including consulting with agency staff, lead agency Crisis Services staff, and County Designated Mental Health Professionals, police and hospital staff regarding potentially dangerous or problematic situations. Assists with hospitalization or alternatives.
• Provides referral to employment services or assistance to gain other meaningful day structure. Motivates and assists consumers to pursue an appropriate mix of meaningful adult occupation among the offerings of the TR Programs and other vocational opportunities as indicated. Encourages and assists consumers to develop appropriate work behaviors and supports consumers in sustaining work situations.
• Ensures that consumers meet their appointments, accompanying consumers to these appointments and to access other resources when indicated.
• Carries a caseload of 5-10 consumers, including maintaining responsibility for high quality, professional records of consumer progress completed and other necessary correspondence in a timely manner.
• Ensures transfer planning is coordinated with the array of services offered by TR.
• Performs intakes, including close coordination with Western State Hospital.
• Enter service data, provides data for program evaluation, and maintains high quality clinical files and electronic data .

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS:
• Contributes to cooperative working relationships with clinical team- mates and with supervisors.
• Solicits and provides case consultation and coordination as needed.
• Presents a positive professional image of the agency to referral sources and other service providers and community resources needed by agency consumers.

MINIMUM QUALIFICATIONS:
• B.A. in Human Services plus two years treatment experience with adults with serious and persistent mental illness. Other residential or vocational experience may substitute.
• The position requires state counselor registration, a valid driver’s license, an automobile, first aide/CPR training, HIV related training, negative 2-step TB test, criminal background inquiry, and fingerprint ID.
• The employees driving record must be acceptable in order to be able to drive the Agency’s vehicles. The employee’s personal automobile insurance must be at the business coverage level required in the agency’s Personnel Policies (100,000 bodily injury per person, $300,000 accident, $50,000 property damage). The agency reimburses agency related travel at the standard rate set by the federal government to help cover the cost of insurance, fuel, and wear on the automobile.

COMPENSATION & BENEFITS:
$20.61 to $22.59 per hour DOC, with an additional $2.50 per hour for working weekend shifts. A 3% wage increase is planned for 4/1.

Benefits include 22 paid leave days and 9 paid holidays per year (each pro-rated per FTE); agency paid medical and dental insurance; long term disability insurance; and voluntary participation in the Agency sponsored AFLAC cafeteria plan.

HOURS:
24 hours per week, Thursday, Friday, and Saturday day shifts. Flexibility to cover other
shifts as needed is a plus.

SUPERVISED BY:
Chief of Clinical Services

TO APPLY:
Send resume and cover letter addressed to Julie Watkins, Chief of Clinical Services, at juliew@transitionalresources.org

Local candidates only, please.

REHABILITATION SPECIALIST JOB DESCRIPTION

The Rehabilitation Specialist’s goal is to provide consumers with serious and persistent mental illness a higher quality of life in a safe and therapeutic environment. The Rehabilitation Specialist will be expected to work with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

RESPONSIBILITIES:

1) Supports each resident’s individualized treatment plan to assist him or her in developing the skills needed to successfully live and work more independently in the community.

2) Precisely monitors and documents consumer medication compliance. Educates consumers regarding the role and use of medications.

3) Develop therapeutic and effective working relationships with consumers, while maintaining professional boundaries.

4) Spends a majority of time in the house milieu, motivating, teaching and assisting consumers in self-care, practical living, leisure, and interpersonal skills, as appropriate.

5) Monitors consumers’ health care needs and substance abuse issues and reports concerns or incidents to consumer’s primary case manager, agency RN, or supervisory staff.

6) Effectively intervenes in consumer crises, including consulting with agency staff, on-call supervisors, and Designated Mental Health Professionals regarding potentially dangerous or problematic situations.

7) Encourages and assists consumers to engage in work or other meaningful activities.

8) Reminds consumers of appointments with prescribers, and assists in preparing them for other appointments as necessary.

9.) Documents each consumer’s symptoms and behavior in the daily shift log, and in the client’s record as appropriate.

10.) Conduct regular safety checks of the facility. Monitor and document the presence of residents on site.

11.) Other duties as assigned including but not limited to: shredding confidential documents, copying and stocking forms and med room supplies, general cleaning of the staff office space.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS:

1) Contributes to cooperative working relationships with clinical teammates and with supervisors, and other staff within the agency.

2) Solicits and provides case consultation and coordination as needed.

3) Presents a positive professional image of the agency to referral sources and other service providers and community resources needed by agency consumers.

MINIMUM QUALIFICATIONS:

• BA/MA in Human Services field (e.g. psychology, social work) plus two years treatment experience working with individuals with serious and persistent mental illness. Other residential or social service experience may substitute.
• The position requires agency affiliated counselor registration, home care aid certification, a valid driver’s license, first aid/CPR training, HIV related training, 2-step TB test, criminal background inquiry, and fingerprint ID.
• The employees driving record must be acceptable in order to be able to drive Agency vehicles.

WAGES AND BENEFITS:

$18.24 per hour, non-exempt position, with a planned 4% wage increase at 4/1.  Additional $2.50 differential for weekend shifts.

Benefits include 22 paid leave days per year and 9 paid holidays, each pro-rated per fte; employer paid medical, dental and long-term disability insurance; voluntary participation in one of the Agency sponsored 403(b) retirement plans; and voluntary participation in the AFLAC and FSA cafeteria plans.

HOURS

34 hour week to be arranged with the Chief of Clinical Services.  Rehabilitation Specialists are expected to participate in the agency’s on-call system.  On-call hours require being available by phone to be called in immediately and are reimbursed at $3.00 per hour.  All rehabilitation staff are required to work overnight, weekend, or holiday shifts.

SUPERVISED BY

Chief of Clinical Services

TO APPLY

Send resume and cover letter to Julie Watkins, Chief of Clinical Services, at juliew@transitionalresources.org

HOUSING CASE MANAGER

The Housing Case Manager’s goal is to provide housing case management services to sixteen tenants living at Avalon Place apartments in order to help the tenants achieve housing stability. The Housing Case Manager will be expected to work with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.

RESPONSIBILITIES:
• Engage tenants in services.
• Assess tenant strengths and obstacles to housing success.
• Ensure tenants’ safety is assessed and a safety plan is developed.
• Assist tenants with developing adult daily living skills (ADLS).
• Assist tenants with securing and maintaining funding sources.
• Assist tenants with locating primary care providers and assist in addressing medical health issues.
• Help tenants connect with basic resources in the community, ie: food bank, shopping, and clothing needs.
• Coordinate mental health services with mental health case managers at TR or other community mental health case managers.
• Develop a housing success plan with each tenant, record service delivery, maintain housing charts and service documentation.
• Participate in staff meetings.
• Develop group activities that will enhance the tenant’s abilities to live independently.
• Work collaboratively with Housing Program Manager and Front Desk staff to help maintain safety and promote tenant success while living at Avalon Place apartments.

RELATIONSHIP WITH COMMUNITY AND CO-WORKERS:
• Contributes to cooperative working relationships with other agency staff and with supervisors.
• Solicits and provides case consultation and coordination as needed.
• Presents a positive professional image of the agency to community resources utilized by the tenants of Avalon Place apartments.

MINIMUM QUALIFICATIONS:
• B.A./B.S. degree in human service field
• Ability to meet state requirements for becoming an Agency Affiliated Counselor
• Two years experience working with homeless and low-income individuals, including persons living with mental and physical illnesses or chemical dependency/addictions
• Experience working with people living with serious mental illness or co-occurring disorders is preferred
• Valid Washington state drivers license
• Ability to pass a state criminal background check.

BENEFITS:
Benefits include 22 paid leave days per year of service & 9 paid holidays (both pro-rated per fte); employer paid medical and dental insurance; long term disability insurance; and voluntary participation in one of the Agency sponsored 403(b) retirement plans and AFLAC and FSA cafeteria plan.

HOURS:
20 hours per week, Monday through Friday.

SUPERVISED BY:
Supportive Housing Manager

TO APPLY:

Send resume and cover letter to Skip Waters at skipw@transitionalresources.org.

OUTPATIENT SERVICES SUPERVISOR JOB DESCRIPTION

The Outpatient Services Supervisor is responsible for the management of Transitional Resources’ outpatient clinical programs and shall ensure high quality clinical services are delivered and documented in compliance with local, state and federal regulations. The position hires, trains and supervises all outpatient clinical staff. The Outpatient Services Supervisor will assist with quality asssurance activites and agency trainings. As a member of the management team, the Outpatient Services Supervisor must maintain a professional demeanor, be sensitive  to the culture, religion, language, age, gender and sexual orientation of the population served and work collaboratively with other staff and stakeholders for the benefit of TR clients and staff.  The position may be called to provide direct service and to serve as a primary case manager, as needed.

RESPONSIBILITIES:

• Directly oversees and supervises outpatient and intensive case managers, as well as peer support specialists.
• Ensures clinical services provided to clients are of high quality and are delivered in an ethical and respectful manner.
• Responsible for compliance with all relevant regulations and expectations, including those of the BHO, State, Navos, United Way and WACs. Ensure compliance with all agency contracts.
• Hires, orients and trains new staff. Responsible for evaluating staff performance and addressing any performance issues in collaboration with the Chief of Clinical Services.
• Conducts intakes and provides direct service to clients as necessary.
• Participates in screening of potential ECS clients and ensures timely enrollment and/or transfer of clients into or from the program.
• Helps in the establishment and attainment of service outcomes.
• Maintains accurate program data and ensures timely submission of all client services.
• Ensures clients’ funding and benefits are either initiated or continued as necessary.
• Oversees ongoing management of client funds for outpatient clients with representative payeeship at Transitional Resources.
• Participates in evaluating programs, preparing and submitting narrative and statistical reports on program activities for agency Quality Assurance and Improvement plan.
• Maintains effective working relationships with referral sources, community resources, and other mental health professionals.
• Assists Chief of Clinical Services in program development and oversight of all TR clinical programs including ICCP as requested.
• Serves as liaison to mid-managers and clinical staff of other mental health agencies, Plymouth Housing, Seattle Housing Authority, KCBHO, and other housing funders.

RELATIONSHIP WITH COMMUNITY AND COWORKERS:

• Works collaboratively with other TR staff and managers. Fosters positive professional relationships with staff from Navos and other agencies, stakeholders in the community, and State and County representatives and/or auditors.
• Participates in the agency’s strategic planning activities.

REQUIREMENTS:

• State Licensure in Mental Health Counseling or Social Work.
• Mental Health Professional as defined by WAC 388-877-0200.
• Master’s Degree in Mental Health related field.
• Two years experience working with clients with SPMI.
• One year minimum supervisory or administrative experience.
• Knowledge of treatment for substance use disorders.
• Demonstrated commitment to the empowerment of individuals who are homeless, low-income or who have special needs.
• Must have good organizational skills and be able to manage multiple tasks concurrently.
• Good communication skills. Experience working in groups.

COMPENSATION AND BENEFITS:

Competitive wage and Benefit package that includes:  22 paid leave days per year and 9 paid holidays; employer paid medical, dental, and long-term disability insurance; voluntary participation in an agency sponsored 403(b) retirement account; AFLAC cafeteria plan; and FSA plan after one year of employment.

HOURS:

• Full-time exempt position. Provides after hours, on-call clinical consultation, as assigned.
• Work schedule and other hours are arranged with the Chief of Clinical Services.

SUPERVISED BY:

Chief of Clinical Services

TO APPLY:

Send a cover letter and resume to Darcell Slovek-Walker, CEO, at darcellw@transitionalresources.org